Amid rapid changes in employees’ work environments and methods, many companies are going beyond digital transformation to embrace AI-centric corporate innovation (AI Transformation, AX) as a new paradigm. In this shift, companies are adopting AI—utilizing AI technologies and services—to transform employee work methods and reinforce business competitiveness. To ensure genuine business and work innovation through AI, it is essential to focus on enhancing the employee experience (EX) and bringing about fundamental changes in overall employee tasks.
So, how will the way we work change?
Work practices will place the employee experience at the center of innovation and use AI to drive fundamental transformation. From the moment an employee arrives at work until the moment they leave for the day, every aspect of work will be redesigned with DX and AX technologies. Even simple requests allow AI to interpret commands, autonomously analyze both internal and external data, and propose the optimal solution.
Many companies remain in the stage of figuring out how to adopt and utilize AI, facing questions such as "Which tasks should be prioritized?", "Which solutions and infrastructure are appropriate?", and "How can enterprise data be protected securely?" Rather than merely adopting AI, organizations must enhance the employee experience to achieve better performance and sustainable growth.
New Era, New World, and New Work Environment
Workforce
We provide Workflow services and related automation tools to enhance employees’ digital experience. By integrating diverse in-house systems and information into a single view—accessible on PC, mobile, or tablet—the same work environment is delivered across devices, enabling work beyond time and space. With M365 adoption, enhancement of work portals and mobile environments, and automated tasks, companies can facilitate smooth communication and effective collaboration. We also propose solutions for managing and utilizing corporate documents and work knowledge through a lifecycle approach—an area of concern for many businesses
Workspace
We modernize office spaces through digital solutions, making them more convenient and comfortable. Beyond each employee’s individual workstation, we optimize areas designed for communication, collaboration, productivity, and refreshment, maximizing the use of both physical and digital spaces in alignment with enhancing the employee experience. We also offer secure and streamlined entry services for external visitors.
AI Coworker
The future of LG CNS’s Modern Workplace envisions AI assisting employees at every step of their journey. We continuously develop and refine various AI-based services, applying them in real-world settings. Alongside the technological implementation needed to deploy AI services, we actively discover relevant use cases and support clients’ generative AI business endeavors. By integrating AI to accelerate operational innovations, we help clients advance successful AI-driven business strategies.
i-KEP is an employee experience-driven portal service incorporating over two decades of insights and best practices drawn from various corporate work environments. It integrates multiple in-house systems and data into an integrated view, enabling work anytime, anywhere, without time or space constraints. Its intuitive interface helps you handle project management, approvals, reporting, scheduling, and more at speed, with real-time alerts to ensure you never miss important tasks. Embrace a seamless work environment even outside the office and boost efficiency with i-KEP—the starting point for smart work.
Customized configurations combine the best solutions to fit each work environment
Easily connect with global solutions, ERP, HR systems, and other core enterprise systems
Provide automated flows based on optimally designed work processes, delivering a new work experience
EMS is a mobile service that allows you to handle in-house work anytime, anywhere via your smartphone. It consolidates a variety of work services into a single app and offers personalized mobile services. Featuring an intuitive interface and a UI/UX design optimized for mobile, it maximizes the user experience and delivers the highest efficiency. EMS also incorporates AI functions—like scheduling assistance, email summarization, and email draft creation—ensuring faster, more precise work. Experience the freedom to surpass time and space limitations through LG CNS’s Mobile Office service.
Delivering a mobile app customized to corporate needs, allowing employees to handle all tasks efficiently
Enhanced usability with simple, intuitive UI/UX for the mobile app
AI capabilities for scheduling, email summarization, and draft creation—better mobile services
The integrated office mobile app sets a new benchmark for smart offices, realizing the most modern work environment. By digitally connecting each workspace, it takes care of every aspect of employees’ office life, from the moment they clock in until they are done for the day. This comprehensive super app streamlines tasks such as mobile entry authentication, seat and meeting room reservations, and facility services (ordering, reservations, payments), all in one place—maximizing efficiency and convenience. AI-driven personalization suggests frequently used services and optimizes resource usage within the building.
Discover a truly innovative smart office upgraded with digital technology, together with LG CNS.
Optimized smart office solutions designed to enhance every aspect of the employee’s workday, from start to finish
Easily handle orders, reservations, and payments for in-house cafes, restaurants, and other amenities through a single app
A monitoring dashboard provides key insights for building management and informed decision-making
DigitalTrans is an AI-based, innovative automated interpretation and translation IT service. It offers real-time speech and text translation, delivering accurate and natural quality that reinforces global communication. Orelo applies machine learning and natural language processing (NLP) to understand and account for various languages and cultural nuances. With a user-friendly interface and high accuracy, it enables swift communication for business meetings, international conferences, education, and more. Break language barriers and connect globally with this smart business solution—DigitalTrans.
- Supports multiple devices, including PC and mobile
- Easily adds functionality to desired legacy systems
- Accessible to anyone through various video conferencing solutions
- Recognizes around 80 languages by voice input alone
- Applies customized dictionaries for each industry and company
- Automatically generates meeting minutes using AI
AI for MWP (Modern Workplace Platform) utilizes AI to enhance workplace productivity by streamlining common tasks such as email composition, meeting room reservations, and document searches. It identifies high-impact AI-driven use cases and transforms them into services, offering enterprises a new dimension of workplace efficiency.
By automating repetitive, cumbersome tasks, providing intelligent recommendations for vital information, and streamlining collaboration processes, AI for MWP creates an environment where employees can focus on high-value tasks.
Embrace a boundary-breaking, intelligent Modern Workplace experience with LG CNS’s AI for MWP.
AI service that checks attendees’ schedules and books available rooms automatically
Generative AI–based knowledge management service enabling quick, precise searches of internal data, plus external resources if needed
Draft reports from various templates, receive recommended charts, and simplify language choices—all powered by AI
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Focus on making key functions simple enough that as many employees as possible can try them right away. Gather user feedback, make improvements, and keep adjusting so more people can benefit. Invest heavily in training and campaigns to embed the new system within the organization.
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MWP adoption is possible in a network-separated environment, though process and data segmentation may occur. However, by streamlining approval procedures for inter-network data transfer while maintaining appropriate security measures, businesses can successfully implement MWP in a way that aligns with their infrastructure.
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The depth of experience and case studies related to employees’ work styles plays a crucial role in uncovering employees’ pain points, including those that may not be immediately visible. If employees are uncertain whether a specific issue qualifies as a pain point, in-depth interviews and case-based insights help reveal underlying challenges. Additionally, analyzing existing business systems and usage patterns is essential for defining the necessary To-Be requirements.
From an implementation perspective, a change management plan based on pain points identified during interviews should be established. By incorporating milestone-based change management throughout system development, businesses can ensure that by the time the system is fully launched, employees are already familiar with its functionalities, resulting in a smoother transition.
EX Workflow
As DX accelerates, every employee’s work process is digitalized. Yet surveys among new hires and experienced staff show negative feedback regarding fragmented, complex systems. The Digital Employee Experience (Digital EX) platform can integrate these separated corporate systems and provide the information employees need to do their jobs.
Instead of basing each system on a single standard, processes and features from multiple systems are tied together around actual workflows. This improves the employee experience by creating a workflow-based environment.
Aligned with the AX era, each workflow built into Digital EX becomes a corporate asset—data that fuels an internal ChatGPT–style service built on generative AI (RAG).
IT Workflow
In today’s fast-evolving business landscape, rising IT service expectations present enterprises with increasingly complex challenges. LG CNS’s IT Service Management (ITSM) provides a comprehensive solution to streamline these challenges while accelerating digital innovation. Moving beyond conventional IT resource management, it delivers end-to-end IT service management with a structured, scalable approach.
LG CNS’s ITSM solution maximizes operational efficiency through automation and standardization and enhances user satisfaction through improved IT service quality. Additionally, its flexible service framework strengthens business agility, while its risk management system proactively prevents failure and ensures rapid response, guaranteeing business continuity.
As a key enabler of digital transformation, ITSM effectively addresses common enterprise pain points, such as high IT operation costs, slow response times, and inefficient management systems. LG CNS’s ITSM solution tackles these challenges, establishing a solid foundation for sustainable business growth.
In line with the AI Transformation (AX) trend, LG CNS is integrating Generative AI technology to automate Customer Service Request (CSR) registration and further develop AI-driven IT service automation and intelligence.
The EX Workflow serves as a Digital EX channel, providing employees with a task-based workflow view while enabling seamless workflow management. Registered workflows function as valuable assets and data resources, allowing employees to retrieve information through both traditional keyword searches and LLM-RAG-powered Generative AI chatbots. This RAG-based chatbot continuously updates in real time, automatically reflecting new workflow registrations, modifications, and deletions.
Check entire workflows on a per-business-process basis
A chatbot based on the registered workflows (RAG) for Q&A
Create, edit, or remove workflows, with immediate RAG updates
Digital EX 채널 역할을 하는 EX 워크플로우는 사내 임직원들에게 업무 기반의 워크플로우를 보여주며, 변화되는 워크플로우를 위한 관리가 가능하게끔 구축되어 있습니다. 등록된 워크플로우는 하나의 자산/데이터로서 사내 임직원들은 기존의 키워드 검색 방식과 GenAI(LLM-RAG) 챗봇을 통해 질의응답이 가능합니다. 해당 챗봇은 RAG 기반으로 구축 되어있으며, 신규 워크플로우의 등록, 기존 워크플로우 수정/삭제 이벤트에 따라 자동으로 업데이트가 됩니다.
업무 프로세스 단위의 워크플로우 확인
흩어져 있는 사내 시스템을 한 곳으로 모아 임직원들의 경험 개선 향상
웹 뿐만 아닌 모바일로도 확장 가능
출근부터 퇴근까지, 임직원 여정 전반을 아우르는 End-to-End Employee Experience 플랫폼으로, 모바일 오피스, 메일/캘린더, 회의 지원, 지식 검색, 문서 작성 등 일상적인 공통 업무에 AI를 접목하여, 더욱 스마트하고 효율적인 업무 환경을 제공합니다. 기업의 다양한 니즈에 맞춰 모듈형으로 서비스 선택이 가능하며, On-Premise를 포함한 유연한 구축 옵션도 제공합니다. AI를 통해 업무의 흐름을 자연스럽게 연결하고, 임직원의 경험을 한층 더 향상할 수 있습니다.
출근부터 퇴근까지, 모든 임직원의 여정 전반을 아우르는 End-to-End 플랫폼
고객사의 환경 및 특정 요구사항에 최적화된 아키텍처 제시를 통해 커스터마이징 구축
차별화된 서비스로 빠르고 편리한 업무 처리 경험
NEXT ITSM is a cloud-based solution that merges LG CNS’s IT operations expertise with ServiceNow’s technology, enabling fast, efficient IT service management for organizations of any size. Built on Information Technology Infrastructure Library (ITIL) best practices, it supports a global-level IT service management framework while allowing flexible application of enterprise-specific processes.
Consolidate distributed service request channels by domain and responsible teams into a single interface using NEXT ITSM to enhance accessibility and transparently share progress.
Provide a Configuration Management Database (CMDB) and inventory lifecycle system to maintain up-to-date records of IT resources
Service Mapping across infrastructure resources immediately tracks issues and visually denotes status to enhance collaboration
Enable proactive problem detection and service level agreement (SLA) tracking, giving IT leaders strategic insights through a comprehensive dashboard
As an ITSM AI Bot powered by Generative AI technology, AX-based CSR Auto-Registration Service innovates the CSR registration process. It analyzes CSR request emails and automatically generates CSRs in under 20 seconds, completing registration with a simple email forward. Simplify complex CSR workflows and enhance operational efficiency with AX-powered CSR automation.
An automated CSR creation process dramatically reduces registration time
AI-based analysis and recommendations minimize errors for more accurate, efficient CSR creation
By automating CSR registration, IT staff can focus on higher-value tasks, enhancing overall productivity
Leveraging AI to automate and optimize IT service requests, issue resolution, and information provision, the AX-based IT Service AI Agent goes beyond a standard chatbot. Featuring AI-driven analysis, predictions, and personalized recommendations, it maximizes IT staff efficiency. Integrated with ITSM and various corporate systems, it supports multiple channels—web, mobile, messenger—offering broad service coverage.
Analytical, predictive, and recommendation features deliver customized IT services to enhance user satisfaction
Available via web, mobile, messenger, etc., with links to ITSM and multiple corporate systems for expansive service capabilities
A conversational AI-based IT service that simplifies and accelerates employees’ IT service usage, driving continuous innovation
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We provide standard workflows based on our experience and client cases. Companies can add necessary elements to the standard workflow as needed. New tasks not initially included can also be easily added through the management channel.
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Channel-based adoption is possible; however, adopting a Generative AI chatbot in a network-separated environment requires additional steps, such as installing a private LLM.
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A standard design for each company is selected first, allowing for customization as needed.
